We will make every attempt to ship out your order as soon as possible. Typically, we begin fulfilling successfully completed transactions between 7 to 14 business days (excluding weekends and holidays) from the time of the online order.
Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.
30 Days Satisfaction Guarantee
If you are not satisfied with any of the products you received, and wish to return them (or exchange one for another) then please notify us by using the "Contact Us" link on the Home Page or email address: XLGAPS.LMS.Info@xlgroup.com
Non-physical products (such as downloadable applications & content) may not be returned or exchanged. California residents: these policies may be different.
As a result of certain laws, customers from the State of California who are not satisfied with the non-physical products they have purchased may petition for full refunds within thirty (30) days of the date of purchase. However, you must do the following:
1) Submit a written request detailing the reasons why the product is being returned.
2) Provide a signed document that the non-physical products have been properly removed from your computer or network.
Once Global Asset Protection Services, LLC (GAPS) has received your returned item(s), we will process your return within 7 to 14 business days (excluding weekends and holidays) from the time of receiving the returned product. You will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange then please notify us by using the "Contact Us" link on the Home Page or email address: XLGAPS.LMS.Info@xlgroup.com
Shipping charges for return product(s) to GAPS are the responsibility of the customer. We recommend that you returned product(s) with a shipper that can provide tracking. GAPS cannot be held responsible for the returned products without a signature proof of delivery.